Terms and Conditions cili77 –
Complete User Guide

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") govern the use of the cili77 platform, accessible via the cili77.vip website and our official mobile app. This Agreement takes effect immediately upon registering a new account or using any service provided by cili77.

By registering, logging in, or using our platform, you acknowledge that you have read this document carefully, understand the meaning of each provision, and agree to comply with it in full. If you are registering on behalf of a business entity, you represent that you have the authority to bind that entity to this agreement.

• These terms apply to all platform users, including visitors, registered members, and VIP users.
• Continued use of the platform after any amendment to the terms signifies your acceptance of those changes.
• Cili77 reserves the right to amend, update, or replace any part of these terms at any time.
• The latest version of these terms is always accessible on this page and will include the most recent update date.

2 Registration Eligibility

To register and use the cili77 platform, you must meet the following eligibility requirements without exception. cili77 reserves the right to request proof of eligibility at any time and may suspend or terminate accounts that do not meet these requirements.

• You must be at least 18 years of age at the date of registration. cili77 maintains a zero-tolerance policy towards underage gambling.
• You must register using accurate, truthful, and up-to-date personal information. Providing false information may result in immediate account suspension.
• You must be located in a geographic area where the use of this platform is permitted and does not violate your local laws.
• You are not permitted to register if you have previously been banned from using this platform by cili77.
• Each individual is permitted to register only one account. Any attempt to register multiple accounts will result in the closure of all associated accounts.

3 User Account & Security

Each cili77 account is exclusively for the registered user and may not be shared, transferred, or sold to any other party. You are fully responsible for maintaining the security of your login credentials, including your username, password, and verification codes.

Identity verification (KYC – Know Your Customer) is required before your first withdrawal is processed. Accepted documents include a valid MyKad, passport, or Malaysian driving licence. KYC is typically completed within 24 business hours.

• Use a strong password containing a mix of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for added protection – cili77 strongly recommends this step.
• Do not share your login credentials with anyone, including cili77 customer support staff.
• Report any suspicious activity or unauthorised access to our support team immediately.
• Cili77 shall not be held liable for any losses resulting from your failure to maintain the security of your account.

4 Deposits and Withdrawals

Cili77 supports a wide range of local payment methods suited to Malaysian players, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are processed in Malaysian Ringgit (MYR) and protected by 256-bit SSL encryption.

• The minimum deposit is RM20 and the maximum deposit depends on the selected payment method.
• Withdrawals are processed within 15 minutes to 2 hours for accounts that have completed KYC verification.
• The standard daily withdrawal limit is RM5,000 and can be increased up to RM20,000 for VIP members.
• All withdrawals must be made to the same payment method used for the deposit, for fraud prevention purposes.
• Cili77 reserves the right to request additional documents before processing withdrawals that exceed certain limits.
• Cili77 does not charge any processing fees for standard deposits and withdrawals.

5 Bonuses, Promotions and Wagering Requirements

Cili77 offers a variety of bonuses and promotions for new and existing players. Each offer is subject to specific terms and conditions stated on the relevant promotions page. General terms applicable to all bonuses are as follows:

• Each player is eligible for the welcome bonus once only.
• Bonuses may not be cashed out or transferred to another account unless the wagering requirements have been fully met.
• The wagering requirement for most bonuses is between 15x and 30x the bonus amount received.
• Cili77 reserves the right to cancel bonuses and any associated wins in the event of bonus abuse or fraud.
• Using multiple accounts to claim bonuses will result in the termination of all associated accounts.
• Bonus validity is 30 days from the date of crediting unless otherwise stated.

6 General Wagering Rules

All bets placed through the cili77 platform are subject to the game rules set for each category. Players are responsible for understanding the rules before placing any bets. Results generated by the audited random number generator (RNG) system are final and cannot be disputed.

• Confirmed bets cannot be cancelled or modified except under specific technical circumstances.
• Cili77 reserves the right to void any wager in the event of a technical error or incorrectly displayed odds.
• Any attempt to exploit system bugs, carry out cyberattacks, or manipulate game outcomes will result in immediate account closure.
• Sports betting is subject to the rules of the relevant sport, and outcomes are based on official results from recognised sporting bodies.
• Cili77 reserves the right to limit the betting limits of any player at our sole discretion without the need to provide a reason.

7 Responsible Gaming

Cili77 is committed to promoting responsible gambling practices among all our players. We provide a range of self-management tools accessible at any time through your account settings to help you stay in control.

• Daily, weekly, and monthly deposit limits can be set via the account settings page.
• The self-exclusion option allows you to suspend access to your account for a period you choose.
• Players may request permanent account closure at any time if they feel it is necessary.
• Support and referrals to gambling problem assistance organisations are available via the Responsible Gaming ours.
• Cili77 trains our support staff to identify and assist players who show signs of problem gambling.

8 Account Suspension and Closure

Cili77 reserves the right to suspend or close any account at any time without prior notice if there is evidence or reasonable suspicion that the account has breached these terms and conditions. Accounts closed due to fraud or abuse will not be eligible for a refund of any remaining funds.

• Fraud, system manipulation, and money laundering are among the primary grounds for immediate account closure.
• The use of bots, automation tools, or any method that provides an unfair advantage is strictly prohibited.
• Players who wish to voluntarily close their account may contact our support team and any valid remaining balance will be refunded.
• Accounts inactive for 12 consecutive months may be subject to a monthly administrative fee of RM5 until the balance is depleted or the account is reactivated.

9 Liability Limits

To the extent permitted by applicable law, cili77 shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of our platform. cili77's total liability to any user is limited to the amount deposited in the 30 days prior to the claim.

• Cili77 does not guarantee that the platform will always be free from technical disruptions or connection issues.
• Losses arising from game interruptions due to technical issues will be resolved based on valid system records.
• We are not liable for any losses resulting from your failure to safeguard your account login information.
• This platform is provided "as is" and cili77 makes no express or implied warranties beyond those specifically stated.

10 Terms Amendment and Applicable Law

Cili77 reserves the right to amend, update, or replace these terms and conditions at any time. Amendments take effect immediately upon publication on our official website. We will endeavour to notify users of significant changes via in-platform notifications or registered email.

• The latest update date is always displayed at the top of this page for your reference.
• Continued use of the platform after any amendment signifies your acceptance of and agreement to the changes.
• These terms and conditions are governed by applicable law, and any disputes will be resolved through the designated channels.
• If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be in full effect.