Privacy Policy Cili77 –
Your Information, Our Responsibility
We understand how important your privacy is. This document clearly explains how cili77 collects, uses, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Updated: January 2026Privacy Statement: cili77 takes the protection of your personal data seriously. This Privacy Policy applies to all users who access our platform via cili77.vip or our official mobile app. By using our services, you agree to the practices described in this document.
1 Types of Information We Collect
To provide you with a safe, seamless, and high-quality service, cili77 collects several categories of personal information. We only collect information that is strictly necessary for the stated purposes and nothing beyond that.
| Data Categories | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number (MyKad) | Required – KYC verification |
| Contact Information | Email address, phone number | Required – account communications |
| Financial Data | Bank account number, e-wallet details, transaction records | Required – deposits & withdrawals |
| Technical Data | IP address, device type, browser, operating system | Automatic – security |
| Behavioural Data | Game records, betting preferences, activity history | Automatic – platform improvement |
| Communications | Support chat records, complaints, feedback | Options – Customer Support |
Data Minimisation Principle: cili77 only collects data that is strictly necessary. We will never ask for sensitive information such as your bank password, PIN, or medical details under any circumstances.
2 How We Collect Your Information
Your personal data is collected through various channels as you interact with the cili77 platform. Each collection method is designed to ensure a seamless user experience while maintaining high security standards.
- Account Registration: Information you provide directly during the registration process, including your name, email and phone number.
- KYC Verification: Identity documents you upload for identity verification purposes before your first withdrawal is processed.
- Financial Transactions: Information related to your deposits, withdrawals and payment activity on the platform.
- Platform Usage: Data collected automatically as you browse the cili77 website or use the mobile app.
- Cookies and Similar Technologies: Small files stored on your device to enhance the user experience and enable certain features to function.
- Support Communications: Information you share when contacting our customer support team via live chat or email.
3 How Your Personal Data Is Used
The information we collect is used solely for legitimate and transparent purposes. cili77 will not use your data for any other purpose without obtaining your consent first. The following are the primary purposes for which your data is used:
- Account Management: To create, maintain, and protect your account on the cili77 platform.
- Payment Processing: To process fund deposits and withdrawals securely and in a timely manner.
- Identity Verification: To comply with KYC legal requirements and prevent fraud and money laundering.
- Service Communications: To send important notifications regarding your account, promotions, and platform updates.
- Platform Improvement: To analyse usage patterns and improve your gaming experience.
- Security & Fraud Prevention: To detect and prevent suspicious activity, account misuse, and security threats.
- Legal Compliance: To fulfil the legal and regulatory obligations applicable to our platform's operations.
- Responsible Gaming: To monitor gaming patterns and identify users who may need assistance related to problem gambling.
4 Information Sharing and Disclosure
Cili77 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are specific situations where we need to share your information with trusted parties to ensure the platform operates smoothly and securely.
- Payment Service Providers: Trusted payment processing partners who help us securely process your deposits and withdrawals.
- Identity Verification Providers: Companies that assist us in carrying out the KYC process to ensure the safety of all users.
- Legal Authorities: When required by law or a valid court order, we will disclose the necessary information to the relevant authorities.
- Associated Companies: Entities within the same group as cili77 that are subject to equivalent or stricter privacy policies.
Our Commitment: Every third party we work with is bound by strict confidentiality agreements. They are only permitted to use your data for agreed purposes and may not share that information with any other party.
5 Data Security and Protection
Protecting your personal data is cili77's top priority. We implement multiple layers of technical and organisational security to ensure your information is always protected from unauthorised access, disclosure, modification or destruction.
- 256-bit SSL Encryption: All data transmitted between your device and cili77's servers is encrypted using the latest 256-bit SSL technology.
- Secure Data Storage: Your data is stored on servers protected by strict access controls and continuous monitoring.
- Two-Factor Authentication (2FA): An additional security feature available on all accounts to prevent unauthorised access.
- Regular Security Audits: Our platform undergoes regular security testing and audits by independent experts to identify and address any vulnerabilities.
- Staff Training: All cili77 staff who handle personal data receive training in data protection and information security.
- Incident Response Plan: We have clear procedures in place to handle any data breaches and will notify affected users within a reasonable timeframe.
6 Cookies and Tracking Technologies
The cili77 platform uses cookies and similar tracking technologies to enhance your user experience, ensure the platform functions correctly, and help us understand how the platform is used. You can manage cookie usage through your browser settings, though this may affect certain platform features.
- Essential Cookies: Required for core platform functions such as login, session security, and language preferences. Cannot be disabled.
- Performance Cookies: Collects information on how you use the platform to help us identify and resolve technical issues.
- Functional Cookies: Stores your preferences such as language selection and display settings for a more personalised experience.
- Analytics Cookies: Helps us understand platform usage patterns in aggregate and anonymised form for continuous improvement purposes.
Cookie Controls: You can manage cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features on the cili77 platform.
7 Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010, you have several important rights regarding the personal data held by cili77. We are committed to helping you exercise these rights promptly and at no charge in most circumstances.
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we update or correct any personal data that is inaccurate or out of date.
In certain circumstances, you may request the deletion of your personal data from our systems.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data while an investigation or dispute is in progress.
To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within 30 business days. Certain exceptions may apply where we are unable to fulfil your request in full, such as when data processing is required to comply with legal obligations.
8 Data Retention and Deletion Period
Cili77 retains your personal data only for as long as it is needed for the stated purposes or as required by law. Retention periods vary depending on the type of data and operational or legal requirements.
- Active Account Data: Retained for as long as your account is active and for a minimum of 5 years after account closure for audit and compliance purposes.
- Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements.
- KYC Documents: Retained for the period prescribed by applicable anti-money laundering regulations.
- Communication Logs: Customer support interaction records are retained for 2 years for quality assurance purposes.
- Analytics Data: Anonymised behavioural data is retained for as long as needed for platform analysis.
Once the retention period expires, your data will be securely deleted using methods that ensure the information cannot be recovered. You may also request early deletion by contacting our team, subject to applicable legal requirements.
9 Links to Other Platforms and Services
The cili77 platform may contain links to third-party websites or services such as game providers, payment processors, or social media platforms. Please note that cili77's Privacy Policy does not apply to those third-party websites or services.
When you follow links to external websites, we encourage you to read their privacy policies before providing any personal information. cili77 is not responsible for the privacy practices or content of third-party websites outside our control.
Important Note: Game providers on the cili77 platform comply with the security and privacy standards set out in our cooperation agreements. They are not permitted to use cili77 user data for any purpose other than the provision of gaming services.
10 Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist. We are committed to addressing every inquiry seriously and within a reasonable timeframe.
- Reach us via live chat, available 24 hours a day, 7 days a week within the cili77 platform.
- Email our privacy team at [email protected] and state "Privacy Inquiry" as the subject.
- We will respond to your inquiry within 3 business days.
- If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
Cili77 will update this Privacy Policy from time to time in line with changes in law, technology, or our business practices. The latest update date is always displayed at the top of this page. Continued use of our platform after any changes means you accept the updated Privacy Policy.
Why Your Data Safe with Cili77
We don't just write a privacy policy – we put it into practice wholeheartedly through technology, training, and an organisational culture that puts your data security first.
Every piece of data moving between your device and cili77's servers is protected by 256-bit SSL encryption — the same technology used by leading banks worldwide. Your sensitive information stays fully secure in transit.
Cili77's data management practices are fully designed to comply with Malaysia's Personal Data Protection Act 2010. We ensure every aspect of data collection, use, and storage adheres to the requirements set out under the law.
Unlike some other platforms, cili77 never sells, rents, or trades your personal data to advertisers or third parties for profit. Your data belongs to you, and we respect that.
Through your account settings, you can manage communication preferences, control cookies, request a copy of your data or request data deletion at any time. Your privacy controls are right at your fingertips.
Cili77's infrastructure and data management practices undergo independent security audits on a regular basis. This ensures our data protection standards remain aligned with the latest threats and global industry best practices.
Our support team, fluent in both Malay and English, is ready to assist you with any privacy-related queries or concerns at any time. We handle every privacy complaint with the highest priority and within the promised timeframe.
Your Data Is Safe –
Start Playing with Confidence
Join over 200,000 Malaysian players who have trusted cili77 as a safe, fair, and privacy-respecting online entertainment platform. Register today and enjoy the best gaming experience.